Purchase Terms

PURCHASE TERMS & CONDITIONS

Thank you for choosing Tormelvia.

These Purchase Terms explain the conditions that apply when you purchase products through our online store. Our goal is to provide a clear, transparent, and reliable purchasing experience, from order submission to delivery.

Please read these Terms carefully before completing your purchase.

1. Scope of These Purchase Terms

These Purchase Terms apply to all products purchased through:

Tormelvia Official Website: https://www.tormelvia.com

(the “Site”).

The Site is operated by Hangzhou Xisheng Technology Co., Ltd., doing business under the brand name Tormelvia.

Tormelvia is a brand operated by Hangzhou Xisheng Technology Co., Ltd.

By placing an order through our Site, you acknowledge that you have read and agree to these Purchase Terms, together with our applicable website policies, including:

• Terms of Service.

• Privacy Policy.

• Shipping Policy.

• Return & Refund Policy.

• Other applicable policies published on our Site.

If you do not agree with these Terms, please do not proceed with your purchase.

These Purchase Terms should be read together with our other applicable policies. Where mandatory consumer protection laws apply, those laws will take precedence over any inconsistent provision in these Terms.

2. General Purchase Requirements

By placing an order through our Site, you confirm that:

• You meet the minimum legal age requirements applicable in your location.

• You have the legal capacity to enter into a purchase agreement.

• All information provided during checkout is accurate, complete, and current.

• Your selected payment method is authorized for the transaction.

• Your purchase and intended use of the products comply with applicable laws and regulations.

You are responsible for ensuring that the contact, billing, and shipping information provided during checkout is correct.

Where permitted by applicable law, communications with our customer support team may be used for order assistance, verification, dispute resolution, and service improvement.

3. Product Information & Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, features, and other information displayed on our Site are accurate and up to date.

We aim to present products as clearly as possible so that customers can make informed purchasing decisions.

However, certain minor variations may occur due to:

• Differences in screen resolution and display settings.

• Lighting conditions in product photography.

• Manufacturing or packaging updates.

• Product specification revisions.

• Other technical or operational factors.

Such variations do not affect any mandatory product rights provided under applicable consumer protection laws.

If a product you receive is materially different from its description, please contact our customer support team for assistance in accordance with our Return & Refund Policy.

4. Orders & Order Confirmation

After submitting an order, you will generally receive an order confirmation email containing the relevant purchase information.

Please note that an order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review an order and, where reasonably necessary and legally permitted, modify, delay, or decline an order in circumstances including:

• Product availability issues.

• Obvious product description or pricing errors.

• Suspected unauthorized or fraudulent transactions.

• Incomplete or inaccurate checkout information.

• Technical issues affecting order submission.

• Other circumstances preventing successful order fulfillment.

If we cannot accept or fulfill an order, we will make reasonable efforts to notify you using the contact information provided during checkout.

If payment has already been collected for an order that is canceled, the applicable refund will be processed in accordance with our policies and applicable laws.

5. Pricing & Payment

All product prices and applicable charges will be displayed during the purchasing process.

We make reasonable efforts to ensure that pricing information is accurate.

However, technical errors, system interruptions, or incorrect information may occasionally result in an inaccurate displayed price.

If an obvious pricing error is identified, we may:

• Contact you to explain the issue.

• Provide an opportunity to confirm the purchase at the correct price, where appropriate.

• Cancel the affected order where legally permitted.

• Arrange an applicable refund if payment has already been collected.

The final amount payable, including any applicable shipping charges and taxes displayed at checkout, should be reviewed before completing your purchase.

Available payment methods may vary depending on your location and checkout availability.

Payments are processed through supported payment providers and are subject to their applicable terms and security procedures.

6. Product Availability & Fulfillment

Product availability may change depending on inventory levels, supplier arrangements, and fulfillment conditions.

Although we make reasonable efforts to maintain accurate stock information, we cannot guarantee that every product will remain available at all times.

If an ordered product becomes unavailable after purchase, we may contact you to discuss an appropriate solution.

Depending on the circumstances and applicable laws, available solutions may include:

• An alternative product, subject to your agreement.

• A revised fulfillment arrangement.

• Cancellation of the affected order.

• An applicable refund.

Orders are prepared and dispatched according to the arrangements described in our Shipping Policy.

7. Shipping & Delivery

Shipping arrangements, order processing periods, delivery estimates, and applicable shipping fees are explained in our Shipping Policy.

Delivery estimates may vary depending on:

• Destination country or region.

• Selected shipping method.

• Customs inspection and clearance.

• Local delivery services.

• Carrier operating conditions.

• Weather conditions or transportation disruptions.

Delivery estimates are provided for reference and are not guaranteed delivery dates unless expressly stated otherwise.

We make reasonable efforts to coordinate fulfillment and delivery, while recognizing that certain transportation and customs procedures may be outside our direct control.

Nothing in this section excludes any delivery obligations or consumer rights that cannot legally be excluded.

8. Product Use & Customer Responsibilities

Before purchasing a product, customers should carefully review its description, specifications, intended purpose, and any relevant usage information.

Customers are responsible for determining whether a product is suitable for their intended needs and permitted for use in their location.

Products should be used according to the instructions, warnings, and safety information provided with the product, where applicable.

Packaging, labeling, specifications, and included accessories may vary where permitted by applicable laws and product requirements.

Nothing in these Terms limits any applicable product safety rights, statutory warranties, or other mandatory consumer protections.

9. Returns, Refunds & Order Cancellations

Returns, refunds, exchanges, and order cancellation requests are handled according to our Return & Refund Policy.

Customers should review that policy before submitting a purchase.

The policy explains:

• Applicable return eligibility requirements.

• Return request procedures.

• Cancellation conditions.

• Refund processing arrangements.

• Return shipping responsibilities.

• Available resolutions for damaged, defective, or incorrect products.

If you have questions regarding a purchase or wish to request assistance, please contact:

Email: service@tormelvia.com

Nothing in these Purchase Terms is intended to restrict any mandatory cancellation, withdrawal, return, refund, or other consumer rights available under applicable law.

10. Taxes, Customs & Import Duties

Depending on the destination country or region, an order may be subject to applicable taxes, import duties, customs charges, or other government-imposed fees.

The applicable requirements may vary according to:

• Destination country or region.

• Local tax regulations.

• Customs classification.

• Import procedures.

• Applicable shipping arrangements.

Any taxes or charges collected during checkout will be displayed where applicable.

Where additional customs duties or import charges are imposed by local authorities and are not included in the checkout total, responsibility for those charges will be determined according to the applicable laws and shipping arrangements.

Customers are encouraged to review local import requirements before placing an international order.

11. Privacy & Personal Information

Personal information collected through our Site, checkout process, payment transactions, email communications, or customer support interactions will be handled in accordance with our Privacy Policy.

We may process relevant information for legitimate business purposes, including:

• Processing and fulfilling purchases.

• Managing payments and transactions.

• Coordinating shipping and delivery.

• Providing customer service.

• Handling returns and refunds.

• Maintaining website security and functionality.

• Complying with legal and regulatory obligations.

For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy.

We may update our Privacy Policy when necessary to reflect changes in our services, operations, or applicable legal requirements.

12. Limitation of These Terms

Nothing in these Purchase Terms is intended to exclude, restrict, or modify any right, guarantee, remedy, or protection that cannot legally be excluded or restricted under applicable law.

Where any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms should be interpreted consistently with applicable consumer protection requirements.

13. Contact Information

For questions regarding these Purchase Terms, an existing order, payments, or other purchasing matters, please contact our official customer support team.

Brand Name

Tormelvia

Legal Company Name

Hangzhou Xisheng Technology Co., Ltd.

Customer Support Email

service@tormelvia.com

Business Address

Room A0014, Building 1, No. 298, Yunxi Road, Cangqian Subdistrict, Yuhang District, Hangzhou, Zhejiang 311121, P.R. China

Our customer support team will be happy to assist with your inquiries.

TORMELVIA

Thoughtfully Selected. Customer Focused. Made for Everyday Living.