Payment Policy

SECURE & CONVENIENT PAYMENT

At Tormelvia, we aim to make every purchase straightforward, convenient, and secure.

We offer payment options through supported payment providers to help customers complete their purchases with confidence.

This Payment Policy explains our accepted payment methods, PayPal checkout options, payment security practices, and procedures for resolving payment-related issues.

By placing an order through our website, you agree to the payment procedures described below and our applicable website policies.

1. Accepted Payment Methods

We support various payment methods to provide a convenient checkout experience.

Depending on your location, device, and payment provider availability, the payment methods displayed during checkout may include:

• Visa

• Mastercard

• American Express

• Discover

• PayPal

• Apple Pay

Please note that available payment methods may vary depending on your country or region, payment provider restrictions, and checkout availability.

The payment methods displayed on the checkout page are the available options for your specific transaction.

We recommend reviewing the available options before completing your purchase.

2. Can I Pay Without a PayPal Account?

Yes.

If PayPal is available during checkout, you may be able to pay using an eligible credit or debit card without creating or signing in to a PayPal account.

This option depends on PayPal's regional availability, transaction requirements, and the payment options offered during checkout.

You can follow these steps:

Step 1 – Select Your Products

Browse our website, choose the products you wish to purchase, and add them to your shopping cart.

Step 2 – Proceed to Checkout

Review your selected products and continue to the checkout page.

Step 3 – Select PayPal

If PayPal is available, select it as your preferred payment method.

Step 4 – Choose Card Payment

If PayPal offers a guest checkout option for your transaction, select the available credit or debit card payment option.

Step 5 – Enter Payment Details

Follow the instructions displayed on the PayPal payment page and enter the required payment information.

Step 6 – Confirm Your Purchase

Review the payment information and confirm your transaction.

Once your payment has been successfully processed, you will receive an order confirmation email.

Please note that PayPal guest checkout availability is determined by PayPal and may vary by country, browser, device, and transaction.

3. Payment Processing

Payments submitted through our website are processed using the payment provider selected during checkout.

Depending on the payment method, additional verification or authorization may be required before a transaction can be completed.

An order is considered successfully paid once the relevant payment provider has confirmed the transaction.

After successful payment confirmation:

• Your order will be recorded in our system.

• You will receive an order confirmation email.

• Your order will enter the applicable processing and fulfillment procedures.

If payment authorization is unsuccessful, your order may not be processed until the payment issue has been resolved.

4. Payment Security & Data Protection

Protecting customer payment information is important to us.

We work with payment providers that use security measures designed to protect payment transactions and reduce unauthorized activity.

Depending on the selected payment method, these measures may include:

• Secure payment processing.

• Transaction verification.

• Fraud prevention systems.

• Encrypted payment communications.

• Additional authentication procedures.

Payment information is handled through the relevant payment provider's systems in accordance with its security practices and applicable requirements.

We do not intend to collect or store complete payment card security information through ordinary customer support communications.

For additional information about how personal information is collected, processed, and protected, please review our Privacy Policy.

5. Currency & Final Payment Amount

The currency and final amount payable will be displayed during checkout before you confirm your purchase.

Your final payment amount may include applicable product prices, shipping charges, taxes, or other charges disclosed during checkout.

Please review your order summary carefully before submitting payment.

Depending on your payment provider or financial institution, additional currency conversion fees or international transaction charges may apply.

Such charges are determined by your payment provider or financial institution and may not be controlled by Tormelvia.

6. Payment Declined or Unsuccessful

If your payment cannot be completed, please consider the following steps:

• Check that your card details have been entered correctly.

• Confirm that your card has not expired.

• Verify that sufficient funds or available credit are present.

• Check whether your bank has restricted the transaction.

• Confirm that your billing information is accurate.

• Contact your bank or payment provider if additional authorization is required.

• Try another payment method displayed during checkout, if available.

Some transactions may be declined due to security verification, regional restrictions, bank policies, or payment provider requirements.

If the issue continues, please contact our customer support team for assistance.

7. Duplicate Charges & Payment Verification

If you believe that your payment has been charged more than once, please check your payment account or bank statement first.

In some circumstances, a pending authorization may temporarily appear alongside a completed transaction.

Pending authorizations and completed charges may be displayed differently depending on your financial institution.

If you identify a possible duplicate completed charge, please contact us and provide:

• Your order number, if available.

• The payment date.

• The payment amount.

• The payment method used.

• Relevant transaction information or a screenshot with sensitive details concealed.

Our team will review the information and assist with the appropriate next steps.

Please do not send your full card number, CVV, passwords, or one-time verification codes through email.

8. Refunds & Payment Reversals

Approved refunds will generally be returned to the original payment method used for the transaction, subject to the applicable payment provider's procedures and requirements.

Refund processing times may vary depending on:

• The payment method.

• The payment provider.

• Your bank or financial institution.

• The transaction type.

• Relevant processing procedures.

For detailed information about return eligibility, refund conditions, and processing timelines, please review our Return & Refund Policy.

If you have questions about a pending refund, please contact our customer support team.

9. Payment Issues & Customer Assistance

If you experience difficulties completing a payment, notice an unexpected transaction, or have questions about a payment confirmation, we are here to help.

To help us investigate your request efficiently, please provide:

• Your order number, if available.

• The email address used during checkout.

• A brief description of the payment issue.

• Relevant transaction details, excluding sensitive card information.

Our customer support team will review your inquiry and provide assistance.

Customer Support Email:

service@tormelvia.com

Please allow our team reasonable time to review payment-related requests and coordinate with the relevant payment provider when necessary.

10. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment services, supported payment methods, business operations, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date where appropriate.

We encourage customers to review this page periodically to remain informed about our payment procedures.

11. Contact Information

If you have questions about this Payment Policy, accepted payment methods, transaction processing, or payment assistance, please contact us using the official information below.

Brand Name

Tormelvia

Legal Company Name

Hangzhou Xisheng Technology Co., Ltd.

Customer Support Email

service@tormelvia.com

Business Address

Room A0014, Building 1, No. 298, Yunxi Road, Cangqian Subdistrict, Yuhang District, Hangzhou, Zhejiang 311121, P.R. China

Thank you for choosing Tormelvia.

We appreciate your trust and remain committed to providing a secure, transparent, and convenient shopping experience.

TORMELVIA

Secure Payments. Clear Information. A Better Shopping Experience.